Shipping & Returns
Shipping
Here is a break down on how much and how long for your joyful package to be deliver to you. Basically, it all depends on your package destination (mostly your delivery address).
Shipping Cost (USD [CAD])
The shipping cost listed here are for reference only. They are subject to change without notice. The exact shipping cost will be calculated during the checkout process.
| USA | EUROPE | EFTA STATES | CANADA | AUSTRALIA / NZ | JAPAN | WORLDWIDE | |
| T-Shirts, long sleeve shirts,Neck gaiters, hats, beanies, tote bags, pillow cases, bean bag covers, blankets | |||||||
| First item | $3.99 | $4.39 | $9.99 | $6.49 | $6.99 | $4.39 | $5.99 |
| Additional item | $1.25 | $1.09 | $1.09 | $1.25 | $1.25 | $1.09 | $1.25 |
| Hoodies, sweatshirts, joggers | |||||||
| First item | $6.50 | $6.05 | $10.99 | $9.99 | $10.99 | $6.05 | $9.99 |
| Additional item | $2.00 | $2.20 | $2.20 | $2.00 | $2.00 | $2.20 | $2.00 |
| Phone cases | |||||||
| First item | $3.25 | $3.29 | $9.49 | $4.49 | $4.99 | $3.99 | $3.99 |
| Additional item | $0.75 | $0.83 | $0.83 | $0.75 | $1.00 | $1.00 | $1.00 |
| Mugs | |||||||
| First item | $6.99 | $5.49 | $10.99 | $8.99 | $8.99 | $8.99 | $8.99 |
| Additional item | $4.00 | $1.65 | $1.65 | $5.00 | $4.00 | $4.00 | $4.00 |
| Posters | |||||||
| First item | $5.99 | $6.11 | $10.99 | $6.99 | $6.99 | $6.99 | $6.99 |
| Additional item | $0.40 | $0.40 | $0.40 | $0.25 | $0.25 | $0.25 | $0.25 |
| Bracelets | |||||||
| First item | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 |
| Additional item | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 |
| Backpacks | |||||||
| First item | $9.99 | $6.60 | $10.99 | $10.99 | $8.99 | $10.99 | $10.99 |
| Additional item | $4.00 | $4.40 | $4.40 | $6.00 | $4.00 | $4.00 | $4.00 |
Customs and import taxes
VKD is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
Shipping Time
Due to current CONVID-19 situation, your joyful package may take longer than normal to deliver to you. Please be patience and the following are just time estimate, it is not a guarantee. Good things take time!
Also, a reminder that you chosen item is made per your order. Please add in additional 2-7 business days time for our vendor to prepare (create, inspect, pack) your item(s) before the shipping happen. When items are marked as shipped, an email notification along with tracking information will be send to you.
| USA | EUROPE | EFTA STATES | CANADA | AUSTRALIA / NZ | JAPAN | WORLDWIDE | |
| Average shipping time (in business days) |
5 | 10 | 10 | 10 | 8 | 8 | 15 |
VKD is not responsible for any lost, stolen, or damaged shipments.
Returns
Since each item is made to order and they are like personalize to you, we normally don't take returns or exchanges, unless it is due to manufacturing defect. However, VKD does look into each matter in case by case basis. Please contact us if you have any problems with your order, we are always here to help.
In case return is agreed up on by us, return item(s) will be refund for online store credit only. Online store credit can be granted within 14 days from the order’s delivery date. Notice must be given to support@thevkd.com regarding returns, stating the order number and reason for return (along with photo will be better). Packages sent without first contacting us will not be accepted.
Returned items must be in perfect condition, unused, unwashed, undamaged, and the hang tags must not have been removed. Please return items in their original packaging, including any plastic wrap.
Customers are responsible for the shipment costs of returns. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking. We are not accountable for returns that are lost or damaged in the post.
Once the return has been approved and received, you will be credited the amount you paid for the returned item(s), including taxes, via online store credit. The original shipping charge is not refunded.
Returns attempted after 14 days will not be accepted. We reserve the right to decline a return request if the merchandise does not meet our standards. Returns for merchandise showing any sign of use (worn, damaged, stained or missing its hang tag) will not be processed.