Frequently Asked Questions (FAQ)
What currency do our products price in?
Our products are price in Canadian dollars (CAD - C$) as we are located in Canada. So, more buying power to you if you are shopping with other stronger currency. You can use the currency selector located the bottom of each page to switch to your local currency (e.g. USD, EUR, GBP) for more personalize shopping experience.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay and PayPal.
Is it safe to use my credit card on your site?
Yes, it is very secure and safe to use your credit card on our site. We built and hosted on the Shopify platform which offers the best Extended Validation (EV) SSL encryption software to protect your card data through out the whole online shopping experience.
Does VKDS ship internationally?
YES, we offers international shipping across the world (with few exceptions) with the help of our partner vendor. For more details about shipping cost and speed, please visit our shipping and returns page.
How much are the shipping?
In short, it costs around C$6 ($4) to ship to USA on first item and C$2 on additional similar item. Cost of exact shipping will be calculated (based on items in cart) during checkout. Some items such as hoodie, mug will have higher shipping cost due to the weight and additional packaging required for those items. For more details, please visit our shipping and returns page.
How long it takes for the item to deliver to me?
Item usually takes 2-7 days to make after order confirmed and 3-7 days to ship and deliver. That is, depend on your joyful package destination, it will take around 1 to 4 weeks for the package to deliver to you. An email notification along with tracking information will be sent to you after package is shipped. For more details, please visit our shipping and returns page.
Customs and import taxes
Shipments may incur customs fees or import taxes depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors. VKD does not take responsibility for those possible fees.
Apparel (T-shirt, hoodie, leggings, etc.) size guide can be find here. Otherwise, for specific item which has only one size or two, they will be listed at the respective item's description section.
Returns and exchanges
Since each item is made to order and they are like personalize to you, we normally don't take returns or exchanges, unless it is due to manufacturing defect. However, VKD does look into each matter in case by case basis. Please contact us if you have any problems with your order, we are always here to help. Please check the size guide page to be sure you are selecting the best fit before placing your order.
More questions or issue with your order?
If there is any question or issue with your order, please contact us directly and we will reply within 24 business hours to remedy the issue or answer your question.